Privacy notice

Who is responsible?

Lucid Optiek is responsible for processing your personal data. You can find us at Kebajastraat 29, 1336 NA Almere, Chamber of Commerce no. 76481085. Questions about your privacy? Email info@lucidoptiek.nl or call 036 203 6330036 203 6330.

Which data do we use, and why?

We process the data needed for your appointment, contact lens care, orders and administration. This includes your name, contact details, date of birth, appointment and payment details. In your client record, we document relevant eye symptoms, measurements, lens details and advice. You provide this information yourself, or we collect it during examinations and check-ups.

For appointments and orders, the legal basis is the performance of our agreement. Financial administration is subject to a legal obligation. Data about your eye health receives additional protection: explicit consent is required unless a statutory exception for healthcare applies. Without the necessary data, we may not always be able to provide appropriate contact lens care.

Your record and online appointments

Your client record is stored locally at Lucid Optiek. We treat its contents confidentially and restrict access to people who need it for their work.

We use OnlineAfspraken.nl for online bookings. This service processes the information you enter when booking to schedule and confirm your appointment. OnlineAfspraken.nl states that it is ISO 27001 certified and hosted in a data centre in the Netherlands. You can read more in the OnlineAfspraken.nl security information.

Lucid Optiek does not send newsletters. Messages about your appointment, order or check-up are part of our service.

When do we share data?

We do not sell your data. Service providers for appointments, IT and administration, for example, receive only the data needed for their task. Where they process data on our behalf, agreements on privacy and security are required. For a lens order, we share only the necessary order details with the supplier. Consultation with a GP or ophthalmologist involving your data takes place with your consent, unless the law provides otherwise.

How long do we keep data?

We keep data for as long as necessary for your contact lens care, follow-up check-ups, order processing or legal obligations. Financial records generally have a retention period of seven years. If a record falls under the statutory rules for medical records, the retention period is generally twenty years from the last amendment, or longer if good care requires it. This period does not automatically apply to every client record or individual appointment.

Website, cookies and WhatsApp

When you visit this website, technical data such as your IP address is processed to display and secure the site. Google Maps and the OnlineAfspraken calendar load only after you click “Accept”. These providers then receive technical data and may use cookies. If you choose “Necessary only”, these features do not load. You can also call us to book and use the separate link for directions. We save your choice in your browser for six months. You can change it at any time using “Cookie settings” at the bottom of the website. Withdrawing permission reloads the page to stop active features; any appointment details you have entered will be lost. You can remove cookies already set by external providers through your browser.

If you open WhatsApp or another external service through our website, that provider's privacy notice also applies. Google and WhatsApp may process data outside the European Economic Area. Preferably share only practical information by ordinary email or WhatsApp; discuss sensitive health information during your appointment or ask how to provide it securely.

Your rights

You can request access to, a copy of, correction of or deletion of your data. Where applicable, you can also request restriction of processing, object to processing or ask for data portability. You can withdraw consent at any time; earlier lawful processing remains valid. A retention obligation may mean that we cannot delete everything.

Send your request to info@lucidoptiek.nl. We generally respond within one month and may verify your identity. You can also submit a complaint to the Dutch Data Protection Authority.